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Privacy Policy

Last updated: March 2026

1. Data Controller

Keylead ("we", "us", or "our") operates the keylead.io platform. This policy describes how we collect, use, and protect your personal data when you use our services.

2. Data We Collect

We collect the following categories of personal data:

  • Account data: name, email address, and password when you create an account.
  • Profile data: phone number, WhatsApp number, and professional license (CRECI) when you complete your profile.
  • Lead data: information about your real estate leads, including names, contact details, property preferences, and interaction history, that you input into the platform.
  • Usage data: IP address, browser type, and session information for security and service improvement.
  • Landing page submissions: data submitted by visitors through landing pages you create, including name, email, phone, and property preferences.

3. How We Use Your Data

  • To provide and maintain the Keylead platform and its features.
  • To authenticate your identity and secure your account.
  • To enable AI-powered features such as lead analysis and message generation.
  • To send transactional emails (account verification, password reset).
  • To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share data with the following categories of third-party service providers, solely to operate the platform:

  • Cloud hosting and database providers (data storage and processing).
  • AI service providers (to power AI features — data is not retained by them for training).
  • Email delivery services (for transactional emails).
  • Analytics services (anonymized usage data).

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure password hashing, and access controls. We regularly review our security practices to ensure your data remains protected.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Under applicable data protection laws (including LGPD and GDPR), you have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Withdraw consent at any time.
  • Data portability — receive your data in a structured format.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how the platform is used. No advertising or tracking cookies are used.

9. WhatsApp Integration

When you use Keylead to manage leads via WhatsApp, we may store contact information and conversation metadata to provide our lead management services. We do not access or store the content of your WhatsApp messages. Our use of WhatsApp-related data complies with the WhatsApp Business Platform policies.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.

11. Contact

If you have questions about this privacy policy or wish to exercise your data rights, contact us at: privacy@keylead.io